1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information You Provide

• Name, company name, job title
• Email address, phone number, mailing address
• Account credentials
• Billing and payment information
• Uploaded files, logos, artwork, and product information
• Communications with us

B. Information Collected Automatically

• IP address
• Device and browser type
• Usage data, access times, pages viewed
• Referring URLs
• Cookies, pixels, and similar technologies

C. Platform and Transactional Data

• Account activity
• Subscription status
• Product scanning activity
• Upload history
• Interaction with 3D models

2. HOW WE USE INFORMATION

We use information to:

• Provide and operate the Platform
• Create and manage accounts
• Process transactions and payments
• Deliver scanning and digital services
• Enable distributor–supplier interactions
• Communicate service updates
• Provide customer support
• Improve features and performance
• Conduct analytics and marketing
• Enforce Terms and policies
• Protect against fraud and misuse
• Comply with legal obligations

3. HOW WE SHARE INFORMATION

We do not sell personal information. We may share information as follows:

A. Service Providers & Technology Partners

We may share information with trusted vendors who perform services on our behalf, including:

• Google LLC – analytics, advertising services, performance monitoring, and marketing tools
• AdRoll – advertising, remarketing, and campaign optimization
• CloudConvert– secure file processing, file conversion, and digital workflow services

These providers may process information only to perform services for 3D Promo and in accordance with their own privacy policies and applicable law.

B. Supplier & Distributor Interactions

To support the purpose of the Platform, we may share supplier contact and product information (including company name, representative name, email address, and business contact details) with:

• Distributors
• Service Providers
• Potential customers
• Authorized platform users

For the purpose of facilitating business relationships, product inquiries, sales activity, and platform collaboration.

By using the Platform as a Supplier, you expressly consent to this sharing.

C. Legal, Safety & Business Transfers

We may disclose information:

• To comply with legal obligations
• To respond to lawful requests
• To protect rights, safety, or property
• To enforce our Terms
• In connection with a merger, sale, financing, or acquisition

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Operate and secure the Platform
• Remember preferences
• Analyze traffic
• Measure marketing performance
• Deliver targeted advertisements

Third parties such as Google and AdRoll may also use cookies or pixels in connection with services they provide.

You may disable cookies in your browser, but some Platform features may not function properly.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect information.

However, no system can be guaranteed 100% secure. You use the Platform at your own risk.

6. DATA RETENTION

We retain information as long as necessary to:

• Provide services
• Maintain business records
• Enforce agreements
• Comply with legal obligations

We may retain certain information after account termination.

7. THIRD-PARTY LINKS & SERVICES

The Platform may contain links to third-party websites or tools.

3D Promo is not responsible for the privacy practices of third parties. You should review their policies independently.

8. YOUR CHOICES

You may:

• Update account information
• Opt out of non-essential marketing emails
• Disable cookies in your browser
• Request account closure

Some information may remain in backups or records.

9. CHILDREN’S PRIVACY

The Platform is not intended for children under 13. We do not knowingly collect information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted on the Platform and are effective upon posting.

Continued use constitutes acceptance.

11. CONTACT

If you have questions about this Privacy Policy, contact: